Refund Policy

1. Cancellation of Book Requests:

• Book requests can be canceled only before the book is sent.
• To cancel a request, please use the ticket option beside each request.

2. Quality Assurance:

• We strive to provide Latin books in the same quality as the publisher's website.
• If the publisher's website offers a distorted or incomplete version, bookuniverse cannot be held responsible.

3. Offline Requests:

• Specify the document quality (scan, original, or non-original) for offline requests.
• Costs may vary based on document quality, and failure to specify will result in acceptance of any quality provided by bookuniverse.

4. Non-Original PDFs:

• Some PDFs on our site are non-original and converted from other formats.
• If you specifically want the original PDF version, notify us before the book is sent, and we will refund your payment.

5. External Site Purchases:

• For books purchased from external sites, our responsibility is limited to buying and sending them to you.
• We are not accountable for content on foreign book-selling sites, including originality, completeness, and distortion of files.

6. Availability and Delivery Time:

• Access to books depends on availability on download databases and bookstores.
• While we strive for prompt service, some hard-to-access books may take longer than the indicated time.

7. User Information:

• Users are responsible for their information, and we guarantee document retention for 7 days.
• After this period, bookuniverse is not held responsible for document loss.

8. Rule Changes:

• We reserve the right to modify site rules without notice.
• It is your responsibility to stay informed by regularly visiting our rules and regulations page.

9. Privacy Commitment:

• We keep user information such as IP and email confidential, except where disclosure is required by law.
• For privacy concerns or questions, contact us through our online or offline support or email us at [email protected].